Benefits Platform Customer Service & Technical Support

The implementation process involves four steps: 

1. Load your employee email into your fully secure Vivup Platform and select a launch date 
2. Your personalised comms would be pre-agreed and will automatically begin sending to your employees on your chosen date, prompting them to complete their registration 
3. Employees confirm their email address, create a password and accept the terms and conditions
4. Your employees now have immediate access to their benefits 

Our launch process is tailored to meet your organisation’s unique needs, which means timelines depend on the benefits taken, your goals, and the number of employees

We discuss timeframe as part of our implementation process, ensuring have full visibility on timing from set-up to launch 

Yes, Vivup’s platform allows for company branding, including logos and organisation-wide messaging through banners and noticeboards

Yes, Vivup’s platform (as well as Vivup’s platform support services) are all available online from any device

We integrate with Active Directory, HR & Payroll platforms, and supplier systems through turn-key integrations (such as SAML SSO) as well as custom APIs  

Our team of client success managers, project managers, and technical experts work with your stakeholders to ensure smooth, rapid integrations between systems that save time and reduce costs as we support organisational processes, including Robotic Process Automation (RPA) 

Yes, Vivup’s platform is customisable, allowing you or your organisation’s HR team to add or remove certain functionality as you see fit. If you need help doing so, or require any other employee benefits support, please contact us and we’ll be happy to assist you 

No, we currently only offer our service within the UK 

While this depends on your organisation’s size and requirements, the platform is designed for ease-of-use, and training is designed to be a straightforward, efficient process 

Yes, Vivup is a centralised, one-stop-shop where you can manage both your benefits and relevant documentation on the same platform 

Yes, we offer admin accounts where users can access order information, reporting, and customisation options. This differs from standard accounts, which can only access the benefits offered by your organisation 

Security is paramount to all Vivup services and processes. Our cloud-based platform is held within UK government grade data centres hosted by Amazon Web Services (AWS). We perform regular backups and store them in a secure, geographically separate location, isolated from environmental hazards. We also ensure replication across three availability zones 

User data is segregated and encrypted, including all platform data assets. Every request to and from any part of the Web platform is passed over a secure HTTPS connection 

Platform access follows the principle of least privilege and is tiered according to role, and any change in access information audited, logged and available to Employer Administrators 

We adhere to all requirements of GDPR and hold ISO 27001, Cyber Essentials and Cyber Essentials Plus accreditation 

Our staff all receive annual and six-month refresher data protection training. We continually review NCSC's Cloud Security Guidance and ensure our providers abide by all documented principles including physical and data security, and data management 

SMEHCI Ltd is authorised and regulated by the FCA, FRN 626422. This means that the firm operates within the guidelines established by the FCA. This firm can approve its own financial promotions as well as those of members of its wider group and, in certain circumstances, those of its appointed representatives 

Vivup does not provide tax advice, and any advice given to Vivup by PS Tax/Lavat is for Vivup use only. This information cannot be relied upon by organisations using our platform (i.e. it is not insured), and they cannot claim against either Vivup or PS Tax should HMRC take a different view. Vivup is not able to provide tax advice and would recommend organisations to seek their own advice. For specific questions in relation to tax, NICs and how to report this, independent tax and/or legal advice should be sought by the Client