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Accessibility statement for and

This accessibility statement applies to the Vivup website and forms for our core services.

We want as many people as possible to be able to use this website. For example, you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate the website using just a keyboard
  • resize text and adjust line, letter and word spacing
  • listen to most of the website using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, or easy read, please email and we will consider your request and get back to you in 10 working days


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact


Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard where applicable.


What we’re doing to improve accessibility

We have an accessibility working group that explores options to improve accessibility, including

  • engaging with third-party providers to ensure the platforms we use are accessible
  • training everyone that publishes to the web in creating accessible content
  • providing guidance to services on creating accessible multimedia content

Some of our client administration pages are using an older Java Script library than our user facing site. This means that occasionally there will be areas which do not comply to all WACG. However we have identified the areas in question and are working to migrate these pages to the updated Java Script library soon.


Preparation of this accessibility statement

This statement was prepared on 4th January 2021.

This website was last tested on 14 December 2020.

The testing was carried out on the domain.

Testing was completed against all criteria and categories of WCAG 2.1.

Testing was carried out against the top 50% of pages visited in the previous six months representing 62 pages. In addition, a further random 15 pages were tested.

The range of pages tested covered all types of function in use including images, maps, input controls, pdf documents, forms and video.

The testing was carried out by our web development team supported by our testing team and technical support team. The experience of these teams covers web development, UI design, assistive methods, validation and testing, WCAG 2.1 techniques and web accessibility across device.

The testing was carried out using automated tools (WAVE), manual walkthroughs, subject testing and utilisation of screen readers.

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