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We’re always here to help with any queries about your employee benefits. However, you might find the answer to your question within our FAQ database below. Can’t find what you’re looking for? Get in touch today and a member of our team will be happy to help  

FAQs – Customer Service

Are your phone lines open over Easter Bank Holiday weekend?

Why does my password need to be so long?

I’ve forgotten my password?

How long does it take for my employer to authorise my order?

My account is locked?

I can’t see my organisation listed on the registration page?

I have changed employers, how to I do I update my profile?

How can I submit feedback?